In the event of a claim, which is better: to have the company's assistance or a different professional service provider?
Whatever is best for the community.
If the community or the administrator of the same already has a maintenance company that knows the building and has already demonstrated its efficiency on previous occasions, it would be the perfect candidate to continue solving the problems that arise. In this case, the insurance management consists of assessing the damages and paying the corresponding compensation, after the intervention of the expert if it is considered necessary due to the characteristics of the claim or its amount.
If the community prefers, or needs it on an ad hoc basis, it is always possible to request the intervention of the repairers arranged by the company itself, who will solve the problem and pass the bill directly to the company, requesting the intervention of the expert if necessary.