Today the client has something very clear: wants immediacy in everything it seeks and contracts. The world of insurance has also been caught up in the immersion of the well-known “.“fintech”(financial technology companies). Today we will talk about how this adaptation is taking place and whether digitalisation is reaching insurance brokerages.
Digitalisation in the insurance sector
The truth is that this process of integration into the digital world by insurance companies has been very slow.
Banking started years earlier, first by offering credentials online to access our accounts from the computer; then being able to order products via the web from home.
Companies have been racing to catch up for years, and insurance brokers are also in the process. We are increasingly able to introduce more and more advantages in our day-to-day life that make life easier for us, allowing the customer to receive a better service.
Innovation coming to Insurance Brokerages
Once we have already talked about the advantages of taking out insurance with a broker, We can comment on what exactly these digital developments are that we have integrated into PIB Group Iberia and Investment:
- To have a app downloadable by the customer, and from which they can control their insurance
- Offer multitarifiers to free up resources for greater availability to customers.
- Increased forms of customer contact: today, an insured person can contact us by Facebook, Twitter, Linkedin, WhatsApp, phone, mail...
- Internally, we have introduced a flexible working day that extends our customer service hours: from 8.30 am to 7 pm non-stop.
Our service has taken a 360º turn in recent years, putting the customer at the centre.
The digital signature in the contracting of policies
One of the things that the digital revolution has brought with it is the saving of paper. The digital revolution, one of the things it has brought with it, is the saving of paper. online, It is no longer necessary to print, scan, send by ordinary mail, go in person to process something...
The digital signature is something that we are going to introduce in the near future, and that insurance companies are already introducing in their processes. In this way, we will be able to take out insurance policies from home. We are talking about policies in which it is necessary to sign applications: insurance of health, of life... Anything that, for example, requires a medical questionnaire.
Thanks to this technology, it is possible to provide evidence that the insured has signed such a document digitally. Thanks to biometrics, everything is recorded.
The advantages of digital signatures
The benefits The benefits to the customer are not small:
- Ease of taking out insurance
- Agility to be able to contact at any time
- No need for paper, scanner...
- Immediate activation of the policy
If you want a brokerage that brings you all this, together with the best service, the result of decades of experience, contact us. We are your Insurance Broker.
