The Consumers and Users Organisation (OCU, The survey is carried out annually to assess the satisfaction of Spaniards with the treatment they receive from their insurance companies, both in the event of a claim and with regard to the price paid for their policies. Specifically, they have carried it out on the auto, health and home insurance. Let's look at the results.
The OCU's insurance analysis
According to the OCU, almost 13,000 members responded to these questions. It is a figure that gives us a good picture of how policies are working and whether companies are really serving consumers as they demand.
There are some results that are surprising, in our opinion, such as, for example, loyalty to insurers. According to 2017 data, 34% in home insurance and around 50% in health insurance, have been with their company for more than 10 years, without changing.
Car insurance, the most popular
Let's look at some interesting facts:
- 61% of them have reported at least once in the last 5 years.
- 55% of customers are considering a change of company
- 21% of policyholders have had disagreements with the company regarding repair or compensation.
In other words, we can see that, in general, there are considerable dissatisfaction in the car insurance company's dealings (the average score is 55 out of 100), with more than half of the policyholders willing to switch at maturity.
Health insurance generates high satisfaction
Let's look at statistics on health insurance:
- 39% of OCU members who responded have a health care policy.
- The average is at least 6 years for such a policy.
- The average grade for these insurances is B
Unlike car insurance, the people value having health insurance very highly; being Axa, Mapfre, Asisa or DKV above a "B", highly valued by customers. If you want to choose yours, here you have the article in which we offered tips for choosing health insurance.
Home insurance, a necessity
A high percentage of customers take out multi-risk home insurance.
- 9 out of 10 respondents have a home insurance policy.
- 68% of them have reported within the last 5 years.
- The 29% intend to switch companies.
We can see how the insurance home has more fidelity than the auto, but it also has dissatisfied policyholders. We are pleased to see that many of our companies are highly rated: Reale, MGS, Zurich, Mapfre, AXA... We have already explained in the past how choosing the best home insurance.
It could be said that, increasingly, there is more and more volatility in the tenure of insurance companies. From our Insurance Broker PIB Group Iberia we can choose those that provide the best customer service, in order to achieve greater satisfaction for our policyholders.
If you want to receive this service, contact us. Start enjoying the benefits of the advantages of an Insurance Brokerage.
