This is a list of the most frequently asked questions that our clients usually ask us when they take out their pet insurance with us.
If I need to go to the vet, can I go to my regular vet or do I have to go to one designated by the company?
If you go to one of our list of recommended centres we will pay you 100% of the expenses and if you go to one outside the list we will pay you 80 %. However, if you tell us which vet you trust, we will include it in the list.
What is the difference between the Veterinary Assistance and Surgical Intervention coverages?
The Veterinary Assistance cover covers all veterinary expenses arising from illness or accident (visits, diagnostic tests, surgical interventions) while the Surgical Intervention cover covers veterinary expenses arising from a surgical intervention, whether due to accident or illness.
Will the price of my insurance go up every year?
In the case of a dog or a bitch, there is only an increase in price when the animal turns 3 years old and when it turns 6 years old. In the case of cats, the price remains stable throughout the animal's life.
What happens if another animal bites my pet?
If another animal bites your pet, this is considered an accident, so the resulting veterinary expenses are covered by the Veterinary Assistance by accident. If it is your pet that has bitten another animal or a person, the claim for this reason is covered by the civil liability cover.
Are vaccinations covered? If you have contracted Veterinary Assistance cover, we will cover veterinary expenses arising from an illness or accident suffered by your pet. Vaccination as well as voluntary or preventive visits in general are not covered.
Are there any diseases excluded from coverage?
Yes, some diseases are excluded and therefore not covered. Leishmaniasis, dirofilariasis, parvovirosis, hip or elbow dysplasia, hemivertebra, congenital patellar luxation, entropion and ectropion, distichiasis, bilateral encantis, monorchidism and cryptorchidism, elongation of the palate, non-traumatic umbilical hernias, opening of the nostrils, congenital diseases, diseases or defects or malformations pre-existing at the time of taking out the insurance, poisoning or insect bites.
Is the damage my pet may cause if it causes a traffic accident covered?
Damage to property or personal injury to third parties is covered by the liability cover.
